Terms of Service

By creating an account, booking through the Service, or otherwise using Snipzs, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and SMS & Messaging Terms. If you do not agree, do not use the Service.

You must be at least 18 years old (or the age of majority where you live) to create an account. If you use Snipzs on behalf of a barbershop or business, you represent that you are authorized to bind that entity to these Terms.

Snipzs is a software platform that connects clients, barbers, front desk staff, and shop owners. Snipzs does not provide barbering services. Any appointment, service, price, refund, or dispute is between the client and the barber/barbershop. We are not a party to those service transactions and are not responsible for the quality, safety, or legality of services booked.

You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity under your account. Notify us promptly of any unauthorized use.

• Some features require a paid subscription. Fees, billing cycles, and plan limits are presented at sign-up and may change with notice.
• Payments are processed by Stripe. By subscribing, you authorize recurring charges until you cancel.
• You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Except where required by law, fees are non-refundable.

You retain ownership of content you submit (such as portfolio photos and client notes) but grant us a license to host and display it to operate the Service. You are responsible for having the rights and consents needed for any content you upload — see the Image & Content Rights policy. You must follow our Acceptable Use Policy.

The Service lets barbers send messages to clients. You agree to use messaging only with proper consent and in compliance with applicable law, and you agree to our SMS & Messaging Terms.

Barbers and barbershops set their own cancellation, no-show, and blocked-client policies. By booking, you agree to the policy of the barber/shop you book with.

The Service, including its software, design, and trademarks, is owned by Ross Product Management LLC (d/b/a Snipzs) and its licensors. We grant you a limited, non-exclusive, revocable license to use the Service as permitted by these Terms.

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, Snipzs will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the claim or USD 100.

You agree to indemnify and hold Snipzs harmless from claims arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or other users. Provisions that by their nature should survive termination will survive.

These Terms are governed by the laws of State of Iowa, USA, without regard to conflict-of-laws rules.

Binding arbitration. Except for claims that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in Cedar Rapids, Iowa, or, at your election, by telephone, video, or written submissions. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and Snipzs agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

Opt-out. You may opt out of this arbitration agreement by emailing legal@snipzs.com within 30 days of first accepting these Terms. If any portion of this section is found unenforceable, the remainder will continue to apply, except that the class-action waiver is not severable from the arbitration agreement.

We may update these Terms from time to time. Material changes will be notified, and continued use after changes take effect means you accept the updated Terms.

Ross Product Management LLC (d/b/a Snipzs)
1604 38th Street SE, Cedar Rapids, IA 52403
Email: legal@snipzs.com